Product Preview

Customers who choose the "Product Preview" option during the customization of their custom stuffed animals will receive photos and/or video of your finished custom plush before delivery. 


1.  You can have maximal 3 rounds of changes to provide any feedback after reviewing the photos and/or video. Our designer will make the changes based on your feedback to achieve your requirements as much as possible. Please be aware that the shipping schedule may be delayed in this case. 

2. You can have 3 days (72 hours) to approve the product. If the product is approved, refunds will no longer be offered; if the product is rejected and you do not like the product after 3 rounds of changes, we will provide the full refund of the product but the Product Preview fee cannot be refunded.  

Important Notes: 

1. Please make sure you can receive our email ( normally (not missed in the spam inbox). If we don't get your feedback in 3 days, the product will be considered as approved. 

2. Given you have already reviewed and approved the product before shipment, refunds or returns cannot be issued for general design issues. However, we are committed to honoring our Limited Warranty for (a) tears, rips, holes, and similar sewing mistakes or oversights and (b) damage caused in transit.